Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Questions about this policy?
Contact our privacy team for any concerns or clarifications.
Information We Collect
- Personal identification information (name, email address, phone number, delivery address)
- Payment information (credit card details, billing address)
- Order history and preferences
- Communication records (emails, phone calls, support tickets)
- Device information and usage analytics
- Location data for delivery purposes
How We Use Your Information
- Process and fulfill your water delivery orders
- Communicate with you about orders, deliveries, and services
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Send promotional offers and updates (with your consent)
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing
- We do not sell, trade, or rent your personal information to third parties
- Information may be shared with delivery partners to fulfill orders
- Payment processors for secure transaction processing
- Service providers who assist in our operations
- Legal authorities when required by law
- With your explicit consent for specific purposes
Data Security
- Encryption of sensitive data during transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure data centers with physical and digital security
- Employee training on data protection practices
- Incident response procedures for data breaches
Your Rights
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
- Data portability to other services
- Withdraw consent for data processing
- Lodge complaints with data protection authorities
Data Retention
- Order and transaction data: 7 years (legal requirement)
- Customer account information: Until account deletion
- Marketing preferences: Until consent withdrawal
- Support communications: 3 years
- Analytics data: 2 years
- Backup data: 30 days after deletion
Cookie Policy
We use cookies and similar technologies to enhance your experience on our website.
Required for basic website functionality
Help us understand how visitors use our website
Remember your settings and preferences
Deliver relevant advertisements
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Services
Our website may contain links to third-party services. We are not responsible for their privacy practices.
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Customer support tools
• Social media platforms
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- • Posting the new policy on this page
- • Sending you an email notification
- • Updating the "Last updated" date
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
Privacy Officer
Khalily Water Delivery
Email: privacy@khalily.co.ke
Phone: 0798678955
Data Protection Authority
If you have concerns about our data practices, you may contact the Office of the Data Protection Commissioner in Kenya.